Gold Seal Maintenance

Policies Include

  • 24/7 Support
  • Emergency Help Line
  • Priority Response
  • End User Training - 1 session/year
  • Waives the $75.00 per incident charge
  • Remote programming and system diagnostics for all system malfunction
  • Semi annual (PM) health and maintenance check up
  • Replace button labels, handset cords
  • Onsite response by certified technicians
  • Same response promise
  • Customer care call after every service call
  • Review of your service costs for local, data, and long distance services
  • 2 hour response time for emergency/service effecting system issues
  • 24 hour response time for all remote programming changes
  • 24-48 hours on non service effecting change requests
  • 5-7 business days for, ADDS, MOVES or CHANGES