Voice Mail

Mitel Messaging Server

Mitel Messaging Server platform provides enterprises with enhanced access and control over communications. Through features such as multilingual auto-attendant, voicemail, text-to-speech, fax mail and wireless device support, the Messaging Server Platform offers a myriad of options for enterprise users to retrieve and manage messages. Fully supporting both IP and TDM environments, the Messaging Server is designed to interface with a range of voicemail systems (including Mitel NuPoint Messenger) using industry standard networking protocols (VPIM and AMIS.)

Mitel Messaging Server also supports a range of e-mail systems including:Lotus Notes, Novell GroupWise, Microsoft® Exchange 5.5, Exchange 2000. Future releases of the Messaging Server Platform will incorporate Mitel speech recognition capabilities.

The Messaging Server solution also provides:

  • Automated attendant with multilingual capabilities
  • Time-of-day and day-of-week scheduling for automated attendant configuration
  • Integrated and unified messaging
  • Client manager that provides visual call control, instant messaging and visual mailbox management from the desktop PC
  • AMIS/VPIM compliant networking
  • Automated company greetings
  • Caller ID, DNIS, and off premise routing
  • Integration of wireless devices including PDAs

Mitel Express Messenger

Mitel Express Messenger provides today's small-to-medium sized businesses with a voicemail and auto attendant solution that has unsurpassed integration with the Mitel SX-200 PBX and superior performance via direct digital integration to the backplane. Requiring minutes to install, configure and manage via PC-based administrator tools, Express Messenger set-up and maintenance can also be done remotely by phone or modem.

  • Message waiting indicators on Superset telephones
  • Mnemonic prompts, such as "Press P for Play, D to discard," provide an intuitive navigation system for users
  • Ability to record a name and personal greeting to each mailbox user
  • Ability for each user to record a personal greeting set for a specific number of days (with automatic expiration)
  • Ability to record calls
  • Password protected mailboxes
  • Unlimited message length
  • Ability to save messages as well as set parameters for automatically purging saved messages
  • Message erase, reply, forward, rewind/hold/ fast forward
  • Ability for a message to receive priority placement within mailbox
  • Callers with the ability to review, re-record and append their message before sending
  • Call forwarding