- 7 X 24 X 365 service
- Priority queue for service requests
- Electrical surge protection coverage
- Guaranteed emergency response (2 hours)
- Guaranteed non-emergency response (8 business hours)
- Remote system monitoring and access
- System software updates with software assurance
- Annual dial tone provider review
- Annual system review (preventive maintenance) once per year
- Annual network audit (covers all transmission issues)
- Annual system audit (covers all system enhancements and application developments)
- Training for personnel on system functionality – 4 free per year (2 hour maximum per request)
- Remote system programming changes – Up to 12 free per year (1 hour maximum per request)
- 10% discount on moves, adds and changes

