- (An advance purchase of blocks of technical labor hours in increments of 10)
- 8-5, M-F service
- Priority queue for service requests
- Electrical surge protection coverage
- Guaranteed emergency response (2 hours)
- Guaranteed non-emergency response (12 business hours)
- Annual system review (preventive maintenance) once per year
- Unused hours can be applied to MAC labor
- Failures due to misuse and abuse are excluded.
Disposables such as batteries, handset cords, etc. are not included. Labor is not included.