• (An advance purchase of blocks of technical labor hours in increments of 10)
• 8-5, M-F service
• Priority queue for service requests
• Electrical surge protection coverage
• Guaranteed emergency response (2 hours)
• Guaranteed non-emergency response (12 business hours)
• Annual system review (preventive maintenance) once per year
• Unused hours can be applied to MAC labor
• Failures due to misuse and abuse are excluded.

Disposables such as batteries, handset cords, etc. are not included. Labor is not included.