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Vendor Spotlight: MITEL

Vendor Spotlight: MITEL

Mitel is a leading global provider of enterprise voice, video and collaborative communications solutions and services for businesses of all sizes. Operating in over 90 countries, the company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel’s broad portfolio of solutions provides advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration. These new IP-based communications platforms are designed to allow customers of all sizes to seamlessly implement and/or migrate in an evolutionary manner without sacrificing any of the features or functionality of traditional Private Branch Exchange (“PBX”) and Key Telephone Systems (“KTS”). Through elite strategic relationships, Mitel offers businesses the choice and flexibility of an end-to-end converged Local Area Network or seamless interoperability with any existing infrastructure. In 2007 Mitel purchased Inter-tel, a leading provider of: value-driven communications products; applications utilizing networks and server-based communications software; and a wide range of managed services that include voice and data network design and traffic provisioning, custom application development and financial solutions. The merger with Inter-Tel, which expanded Mitel’s reach and continued investment in the research and development of IP-based communications solutions, has helped move towards the multimedia & virtual enterprise environment, Presence Management applications, and VoIP/IP/SIP technologies development.The merger brings together two extensive product portfolios with strengths in unified communications, networking, management and applications such as messaging, contact centers, mobility and collaboration. Each company’s commitment to open industry standards, such as SIP, XML and CSTA, will enable the accelerated introduction of new and innovative business solutions. The combined company, including Inter-Tel international subsidiaries such as Inter-Tel Europe, Swan Solutions and Lake Communications, will have solutions to address the needs of every business, globally.